This is our policy (“Policy”) regarding the collection, use and disclosure of personal information including information which is personally identifiable to you (“Personal Data”) which we receive from your use of the Website.
We use your personal information only for providing and improving the Website. By using the Website, you agree to the collection and use of your information in accordance with this Policy.
Please take note that our business is governed by Malaysian laws hence we process your Personal Data in accordance with the Personal Data Protection Act 2010.
What this Policy covers
- sets out the types of personal information including Personal Data that we collect;
- explains how and why we collect and use your Personal Data and cookies; and
- explains the rights and choices you have when it comes to your Personal Data.
This Policy applies to you if you use our services (“our Services”). This Policy also applies if you contact us or we contact you about our Services. Using our Services means:
- shopping with us in our stores or online, or otherwise using the Website or mobile applications (if any) where this Policy is posted;
- being a member of our reward/loyalty program;
- signing up for electronic direct marketing communication such as newsletter you receive from us via e-mail or SMS; or
- take part in surveys, competitions or events organised by us.
What personal information we collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Website, register with us on the Website, fill up an order form and in connection with other services, features or resources we make available on our Website. You may be asked for information which includes but is not limited to your name, email address, mailing address, phone number and credit card information. You may however, visit our Website anonymously.
We will collect Personal Data from you only if you voluntarily submit such information to us and by doing so, you consent to us using and processing your Personal Data in accordance with this Policy. You may refuse to supply us any personal information, however it may prevent you from engaging in certain activities on the Website. In the event that you fail to provide the obligatory information we request, we may be unable to provide you with our Services or process your order request.
We will not keep your Personal Data longer than we need to.
Non-personal identification information
We may collect non-personal identification information (not Personal Data) about you whenever you interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Website, such as the operating system and the Internet service providers which you utilize and other similar information.
Web browser cookies
How we use collected personal information
We collect and use your personal information for the following purposes:
To process transactions and manage day-to-day operations
We may use the information you provide us when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the Services.
To improve customer service
Your information helps us to manage our Website more effectively including responding to your customer service requests and support needs. It also helps us to improve our Website to serve you better.
To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Website and personalize your experience through this. This includes managing your reward/loyalty program, if any.
To administer a content, promotion, survey or other Website feature
To send you information which you have agreed to receive, about topics we think will be of interest to you.
To send periodic emails.
We will use your email address only for order processing including to send you information and updates pertaining to your order. It may also be used to respond to your general inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, we will use your email address to send you other emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our contact number provided at the Website.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website.
Sensitive and private data exchange between you and the Website is managed through a SSL secured communication channel and is encrypted and protected with digital signatures.
The Personal Data that we collect from you may be transferred to, and stored at, a destination outside Malaysia. It may also be processed by companies operating outside Malaysia who work for us. If we do this, we ensure you that your privacy rights are respected in line with this Policy.
Accessing and correcting your information
You have the right to see and correct the Personal Data we hold about you. If you would like a copy of the Personal Data we hold about you or would like to amend your Personal Data, please contact us at : firstname.lastname@example.org
We have the discretion to update this Policy at any time. When we do, we will revise the updated date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this Policy periodically and become aware of any modifications.
Your acceptance of these terms
By using this Website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Policy will be deemed as your acceptance of those changes.